PRIVACY POLICY
We respect your right to privacy and we understand the inherent privacy risks involved in using the Internet. For this reason, we believe that you have the right to know exactly how we collect and use your Personal Information.
1. Policy
This Policy describes how we manage your Personal Information, in accordance with the Australian Privacy Principles. It applies to all Personal Information that is collected by or on our behalf via or in connection with your use of this Website and the Services.
2. What we collect
We collect and hold Personal Information which enables us to deliver our Website and the Services.
The types of Personal Information that we collect from Users may include:
name and contact details (including your email address);
age, date of birth and gender;
financial data (including billing and payment details, bank account and/or payment card details through our third party payment processor);
health information (usually related to the treatment of urinary issues);
usage technical data (including information that you post, send, receive and share; your login data, interests, preferences, feedback and survey responses; search queries and browsing behaviour; and information you provide when you participate in any interactive features on the Website or when receiving Services);
purchases and orders (including details about payments to you from us and details of Services you have purchased from us).
3. How we collect and hold Personal Information
Ordinarily, if collecting Personal Information about you, we do so directly:
we acquire information directly when you interact with the Website;
we may ask you to complete forms, surveys or questionnaires, and submit additional information to us from time to time.
We collect information to help customise your experience. This involves the use of Cookies, and tracking your activities through your IP address or most-recently-visited URL. This information is usually a combination of Personal Information and non-personally identifiable information.
We may also collect Personal Information about you from third parties if they are permitted to provide us with this information.
When we no longer require your Personal Information for a permitted purpose, we will securely destroy or de-identify your records in accordance with Australian laws.
4. Our Use of Personal Information
Where we hold personal information that was collected for a particular (primary) purpose we will ordinarily use or disclose it only for that purpose and not for any other (secondary) purpose unless you have consented, or we are otherwise permitted or required to do so under the Australian Privacy Principles, the Privacy Act, or another law.
The Personal Information that we collect is used primarily in connection with the delivery of Services and the operation and functionality of the Website, and also for related purposes. For example:
to allow you to successfully make a payment;
to provide you with the best possible service and experience when using our Website;
internal record keeping;
improvement of our Services;
transmission by email of promotional materials that may be of interest to you;
market research that we use to customise or update the Website.
5. Third Party websites and services
We may, from time to time, engage other parties to help us deliver the Website and Services; for example:
payment handling;
delivery of purchased items;
online services such as search engine optimisation; and
advertising and marketing.
Where we share Personal Information with these third parties, we will:
provide them only with such Data as they reasonably require to perform the services for which we engage them; and
work only with third parties based in Australia who commit to comply with the Privacy Act and the Australian Privacy Principles, and only with overseas parties in accordance with clause 9 of this Policy.
We will also disclose your personal information if necessary to comply with a legal obligation and/or if properly directed to do so by an appropriate government, regulatory or statutory body (including a court or tribunal).
We will never sell your personal data to third parties for commercial purposes. We will not disclose your personal information to third parties for marketing purposes without your consent.
6. You grant us access to your Data
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. For example, the use of Data for direct marketing purposes.
You may access certain areas of the Website without providing any Data at all and adjust settings such as those relating to Cookies and privacy. However, to use all Services and Systems available on the Website you will need to grant us access to a minimum level of Data, such as Account information and details relevant to the Services you seek.
7. Accessing Your Personal Information
7.1 Right of Access. You have the right to access the Personal Information that we hold about you. To do so, a formal request can be sent to us at [email protected]. We will always endeavour to meet your request within a reasonable time.
7.2 Self-Service Access (User Accounts).
Thinkific (courses): You may log in to your Thinkific account at any time to view or amend Data that is visible to you (for example, profile details, email address, password, and other account settings, as made available by Thinkific).
Calendly (bookings): You may manage certain booking details via your Calendly confirmation links (for example, rescheduling or cancelling).
Non-modifiable fields: For details that are not able to be user-modified through these platforms, you will need to provide us with the required changes so we can update your records.
7.3 Manual Updates We Can Perform. Where appropriate and lawful, we can manually update your records in Thinkific (e.g., account details editable by the administrator) and Calendly (e.g., booking metadata or notes), upon receiving your written instructions at [email protected].
7.4 Verification. To protect your privacy and security, we may need to verify your identity before granting access, making corrections, or processing your request.
7.5 When Access May Be Refused. In some circumstances, your request for access may be denied—in which case we will give you written reasons. Relevant circumstances could include:
if we no longer hold any personal information about you;
if your request is frivolous or vexatious;
if the information requested relates to existing or anticipated legal proceedings and would not ordinarily be disclosed as part of those proceedings; and
if providing access would be unlawful, or the denying of access is required or allowed by law.
7.6 Fees. We may charge you a reasonable fee for access to some types of information. Charges may include costs associated with document retrieval, photocopying, and delivery. If applicable, we will advise you of any fees in advance.
8. Correcting your Personal Information
It is important that the Personal Information we hold is accurate, up-to-date, and complete.
We will take steps to ensure your Personal Information is correct and up to date by reminding you to contact us if your information has changed; and amending our records when you inform us that your information has changed.
9. Overseas (cross border) disclosure
From time to time we may engage external service providers who are located overseas and/or who store information outside of Australia. For example our data storage providers or web hosts may use servers, systems, and cloud computing facilities located outside of Australia.
Whilst the use of overseas service providers will not always involve a disclosure of Personal Information, by providing us with your Personal Information, you consent to the possibility that it may be shared with overseas service providers and/or stored on overseas servers. We will also send your Personal Information overseas if necessary to comply with a request from you.
Prior to knowingly disclosing or allowing disclosure of Personal Information to overseas recipients, we will:
take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles; or
seek to establish a reasonable belief that the overseas recipient is subject to protections which, overall, are at least substantially similar to those in the Australian Privacy Principles (and which can be enforced).
We will, where practicable, update this Policy from time to time to list the countries in which any overseas recipients are likely to be located.
Please contact us if you do not want us to disclose your information to overseas recipients.
If in the future our cross-border disclosure practices change, this will occur only in accordance with the requirements of the Privacy Act and the Australian Privacy Principles.
10. Changes to this Policy
We reserve the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.
11. Contacting Us
If there are any questions, disputes, or grievances regarding this privacy policy or our handling of Personal Information, you may contact us at [email protected]. We strive to resolve all issues in an appropriate timeframe.
12. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
"Account" means collectively the Personal Information, payment information and credentials used by Users to access material and/or any communications System on the Website;
“Australian Privacy Principles” or “APPs” means the Australian Privacy Principles under the Privacy Act;
"Cookie" means a small text file placed on your computer, which allows the identification of recurring visitors and analysis of their browsing habits within the Website;
"Data" means collectively all information that you submit to the Website. This includes, but is not limited to, your Personal Information;
“Personal Information” means information or an opinion about an identified individual, as more particularly described in the Privacy Act;
“Privacy Act” means the Privacy Act 1988 (Cth);
"Services" means the online facilities, content, coaching and other services that R.T. Leckie Holdings Pty Ltd makes available through the Website either now or in the future;
"System" means any online communications infrastructure that R.T. Leckie Holdings Pty Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" means any third party who accesses the Website other than an employee or contractor of R.T. Leckie Holdings Pty Ltd acting in the course of their employment or engagement; and
“We”, “us”, “our” means R.T. Leckie Holdings Pty Ltd ABN 94 677 035 086;
"Website" means https://www.keepgoing.au. It includes any sub-domains of this site (e.g. subdomain.keepgoing.au or keepgoing.au/subdomain) unless expressly excluded by their own terms and conditions.